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Telecommunication

Achieve reliable network availability that enables your company to unify communications and collaboration in the cloud.

Aplena provides unified communications and collaboration services in the cloud from trusted companies such as 8×8 and many others. These services provide the most reliable network available internationally, while also cost-effective and easy to deploy.

Here is a list of some of the Features & Benefits from just a few of our partners:

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Business Phone Systems
  • Unlimited calling in up to 49 countries
  • Mobile Application
  • Team Messaging
  • Call Recording
  • Personal Call Analytics
  • Video & Audio Conferencing for up to 100 participants
  • Call Quality Recording
  • Operator Switchboard
Unified Communications
  • Voice Contact Center
  • 8×8 Expert Connect
  • CRM Popup for Context
  • Granular Search Analytics
  • Graphical Call Display
  • Multichannel Contact Center
  • Quality Management
  • Speech Analytics
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Business Phone System in the Cloud
  • Mobile Platform
  • Text notification of voicemails
  • Call monitoring
  • Call recording
  • Caller ID Block & Screening
  • Spam Shield
  • HD Voice
  • Business Inbox
  • Call Forwarding
  • Desktop and Mobile App
  • Never Miss A Call
  • Work From Anywhere
  • Conference Bridge
  • File Sharing
  • Online Meetings
Unified Communication as a Service

Vonage® Business offers high-quality cloud unified communications as a service (UCaaS). With UCaaS, all your robust communication applications and services are consolidated within a single communication platform. That means all your messaging, video, conferencing, contact centers, business apps, and even chat are integrated into your communications system and accessible on all your devices. It’s a total communications solution.

  • Connect on any device & boost team productivity
  • Empower existing workflows with seamless integration
  • Control total cost of ownership
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The way we communicate has changed. We no longer just make phone calls. Now we send instant messages. We make video calls. We share screens and have virtual meetings. Employees need these new capabilities to remain productive. And when your business’ productivity and communications rely on delivering the right tools at the right time, you need Masergy.

Global UCaaS (Unified Communications as a Service)

Connect anywhere in the world on any device. Includes conferencing, instant messaging, video calling and all the modern UC features you need and want.

  • UCaaS, SIP Trunking, or hybrid delivery models in all countries (subject to regulation)
  • Global PSTN replacement and on-net localization
  • Leverage any broadband connection or Masergy’s high-performance network
  • Advanced UCaaS and SIP Trunking Capabilities
  • Fully scalable up and down
  • Global porting for existing number
  • Ability to provide new numbers
  • Hard phones, softphones, and mobile apps with seamless handoff
Cloud Apps for Collaboration and Calling:

Move your business communications to the cloud. Manage your calls and collaboration tools within a single platform.

  • Masergy Cloud Calling: A cloud PBX calling offer
  • Webex Teams: Coordinated collaboration in one place
  • Webex Meeting: Add Webex meetings for an additional cost
  • Integrated Webex Devices
Cloud Contact Center:
  • Reduce your Total Cost of Ownership and do-away with on-premise Contact Centers by switching to Masergy’s cloud-based contact center
  • Routes voice, email, and chat interactions from multiple teams and sites centrally.

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