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Managed Services

When a company grows, its IT staff becomes overburdened with the needs of its end-users and oftentimes lacks the knowledge and abilities to perform certain tasks or manage the company’s network alone.

Some companies just need to free up their IT staff to work on other strategic projects besides day-to-day operations, such as helpdesk support, backups, security, etc. In the age of frequent and costly security breaches, companies constantly fear their business is vulnerable and are looking for ways to mitigate this risk. Dependability and network speeds are constantly an issue and IT staff are often faced with downed networks and must work tirelessly to bring them back up to avoid loss of productivity.

All these issues are reasons companies seek Managed Services. Managed services are for those businesses with smaller budgets, looking to downsize, or just to offload some of the day-to-day operations to free up IT staff for more strategic projects. Aplena partners with companies such as Synoptek and others to address all of these concerns.

Features and Benefits:

  • Dedicated data center support team 24/7/365
  • Remote access to administer and control OS and hardware
  • Management of hardware lifecycle from initial purchase through to disposal
  • 100% uptime SLA
  • Total server management and monitoring
  • Managed routers and bandwidth
  • Storage solutions
  • End-to-End network security monitoring
  • Data center and network redundancy
  • Premium bandwidth
  • Fast problem resolution
  • Patch management
  • Data backup and recovery

Types of Managed Services Offered:

Managed Support Services

Managed Support Services

This suite of solutions takes the burden off your IT staff by providing IT help desk services, including processing of support tickets for employee workstations, laptops, or other end-user devices.

Managed Security

Managed Security

Outsourced management of your security such as anti-virus, ransomware, malware etc. streamlines upgrades and ensures your organization’s information is secure.

Managed Networks & Infrastructure

Managed Networks & Infrastructure

Instead of building out and owning an on-premise or collocated data center, a service level contract is established to provide managed services for hosting, storage backups, LANs, and WANs.

Managed Communication Services

Managed Communication Services

Brings together all communication devices such as voice, data, and video on one IP network. Call center services are an option to assist with routing outside calls.

Competent and Scalable

Aplena offers you the service levels that meet your needs, whether 8×5 NBD or 24/7. We give you access to your own personal team of highly trained technical experts to provide support for your computers, printers and other devices, addressing both MAC and PC operating systems.

Our remote monitoring and management tools are geared for small to medium-sized businesses scalable to enterprise level. We’ll troubleshoot your IT puzzles from setup through to optimization, diagnosing technology issues and dealing with everything and anything from hardware and peripherals to network connections and application software. We monitor key services such as exchange, backups and AV protection, remote backup, email security and archiving.

Aplena can provide fast and reliable managed services, responding on-site, or via a dedicated on-call service. Response time is managed in line with our customer’s service level agreements, with business needs met in the most timely and cost-effective manner. Interested in hearing more about our managed services programs? Contact Aplena today.

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