Managed Services

aplena_managed_mainIntelligent Hands and Eyes

Busy IT managers don’t want to leave their primary offices to drive to a remote colocation site in order to perform hardware installations and time-consuming, routine maintenance tasks. There’s a good chance your IT resources are already spread too thin.

That’s where Aplena comes in. We utilize our technical resources and data center infrastructure management (DCIM) tools and solutions to offer our “Intelligent Hands and Eyes Service.” We provide assets management, installation standards for all hardware and cabling, consistency, efficiencies, and documentation of the colocation environment. You save time and money by letting us handle routine management.

Outsourcing managed services to Aplena provides you with ‘round the clock support, including:

• Dedicated data center support team 24/7/365
• Remote access to administer and control OS and hardware
• Management of hardware lifecycle from initial purchase through disposal
• 100% uptime SLA
• Total server management and monitoring
• Managed routers and bandwidth
• Storage solutions
• End-to-End network security monitoring
• Data center and network redundancy
• Premium bandwidth
• Fast problem resolution
• Patch management
• Data backup and recovery
• Budget predictability

Aplena, with industry partners like Synnex and OnDemand IT to offer you 24/7 NOC and Help Desk services. We give you access to your own personal team of highly trained technical experts to provide support for your computers, printers and other devices, addressing both MAC and PC operating systems.

Our remote monitoring and management tools are geared for small to medium-sized businesses scalable to enterprise level. We’ll troubleshoot your IT puzzles from setup through to optimization, diagnosing technology issues dealing with everything and anything from hardware and peripherals to network connections and application software. We monitor key services such as exchange, backups and AV protection, remote backup, email security and archiving.

Peace of Mind

Aplena’s Intelligent Hands and Eyes managed service is designed to provide our clients with competent remote and on-site technical resources to assist with new installations. You can be sure that we’ll rapidly respond to any situation requiring physical or visual assistance.

Aplena can provide fast and reliable managed services, responding on-site or via a dedicated on-call service. Response time is managed in line with our customer’s service level agreements, with business needs met in the most timely and cost-effective manner.

Interested in hearing more about our managed services programs? Contact Aplena today.

Your trusted provider of high-performance IT integration solutions