Aplena Launches “Intelligent Hands and Eyes” Service
Silicon Valley -Aplena has introduced a service that utilizes the company’s technical resources and Data Center Infrastructure Management (DCIM) tools.
Called “Intelligent Hands and Eyes Service,” the new offering provides assets management, installation standards for all hardware and cabling, consistency, efficiencies, and documentation of the collocation environment.
“Aplena’s Intelligent Hands & Eyes service is designed to provide our clients with competent remote and on-site technical resources to assist with new installations,” explained Steve Cook, Director of Professional Services. “We’re providing our customers 24/7 equipment trouble-shooting, remote management and the overall reassurance of a rapid response to any situation requiring an element of physical or visual assistance.”
Aplena recognizes that their client’s own IT resources are, too often, spread thin. Aplena can provide service quickly respond on-site or via a dedicated on-call service. Response time is managed in line with their customer’s service level agreements, with business needs met in the most timely and cost-effective manner.
“A customer’s IT person shouldn’t have to waste time leaving an office and driving to a collocation site to perform routine hardware installations and time-consuming maintenance tasks – that’s where we come in,” said Cook.
Headquartered in Campbell, California, Aplena Technology Solutions provides comprehensive infrastructure solutions to meet client’s relocation, IT infrastructure storage, data protection, virtualization and security needs. The company was founded by industry veterans Norm Shockley and Fletch Sullivan. For more information, read more about us.
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Steve Cook, Director of Professional Services